Tag / human

by Nathan Coumbe

Why write?

Why would anyone start a blog in 2020 (or in my case, 2019)?

Nobody wants to read anymore; no one has the attention span to read anything more than headlines, bullet points, and headers.

If we want information, a lesson, or an explanation of an idea, we just go to YouTube. If we want entertainment, we go to Tik Tok for quick, random snippets or Twitter for messages. No more than 140 characters, thank you very much!

So why write?

For me, it’s to stretch a muscle. It isn’t to get someone to buy something; it isn’t to persuade the entire world to change how it operates. Writing helps me organize my thoughts. It allows me to practice putting messages and ideas into the world in a coherent form; it allows me to argue points and prove or disprove my ideas with my own gathered evidence.

“Writing is organized thinking on behalf of persuasion.”

–Seth Godin, “Even if it’s not graduation week for you…”

Perhaps I’m trying to persuade myself.

So this blog I write, or try to write, everyday – what’s it for? It’s for me to learn, practice, stretch, organize, and try and make sense of the world.

If it helps you, too, I am thrilled.

You should write something.

Maybe writing isn’t for you, but it is a uniquely human endowment, and I advise you try it. However, be clear on why you are writing. Don’t write to get people to read; don’t write to get a following; don’t write to get money. Write for yourself, at least at first.

Write to examine your thoughts. Write to examine what you are learning and check your understanding. Write to get the massed jumble of ideas out of your head and into a physical form – you’d be amazed how much anxiety that relieves. Write to try and persuade one person that your idea might help them get better.

It doesn’t have to be good; it just needs to be done. And the more you do it, the better it will get.

Write something.

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by Nathan Coumbe

The extra mile might be too far

I doubt you have kept track of how many times people have told you to “go the extra mile.” In the spirit of influence, I’ll ask you anyway:

How many times have you been told to “go the extra mile?” Perhaps you work in customer service or sales; perhaps you’re married and want to do more for your spouse; maybe you really want to please your boss on the next project.

Here’s the thing: a mile is really long when you start trying to walk or run it. It’s tough, so tough most people would rather not make the attempt than start down the mile and stop before completion.

There is really good news:

YOU DON’T HAVE TO GO THE EXTRA MILE.

Hear me clearly on this: I am not saying that you should be lazy or merely do your job. What I mean is the smallest extra step in however you serve others can have dramatic results.

Here is an example:

A customer approached a clerk in the grocery store asking where a particular item was located. What did the clerk do? He might have pointed to the correct aisle and gone back to stocking his shelf. But instead, the clerk said, “Follow me!” and led the same customer two aisles over and pointed out the exact item in question.

The clerk didn’t go the extra mile. At most, he went a few extra yards. He served that customer in the smallest of ways; instead of letting the customer wander for a minute more or spend time on the correct aisle attempting to locate the item amongst dozens of others, he led the customer right to it. He saved, at most, a couple of minutes of time and a modicum of fustration for the customer. Not huge in the grand scheme of things, at least not for the clerk. But it made a lasting impact on the customer.

More Human

The clerk did one important, life-changing thing: he acted more human than was absolutely necessary. That small step impacted the customer more than the clerk would ever know; that small act told the customer, “I see a really easy way to serve you in the manner I know how. Here, let me help you.” A small, human kindness. He made a connection; he created a small but memorable experience.

It wasn’t difficult, but it was magical.

So don’t worry about the extra mile. Go the extra yard. Still too far?

Just take one extra step.

Start small. Be more human.

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