Encourage ignorance (and overcome it)

When you are serving other people (i.e., working), there will be times when you don’t have the answer to the problem in front of you.

Perhaps you work in customer service, a retail store, or banking. Someone is going to ask you a question for which you do not have an answer. What do you do?

If you went to a typical school or were processed through typical corporate training, you might have a few possible answers immediately:

  1. Tell the customer you don’t know, you’re sorry, and you can’t help them.
  2. Immediately go to your boss and ask her to give you the answer or take over the situation entirely (unless your boss is a crazy control freak and wants her finger on the pulse of every step you take, she won’t appreciate this).
  3. Try to figure it out yourself by moving through all the formulas, procedures, and company policies with which you were conditioned (definitely not the worst option, but it’s limited in its effectiveness).

Do you see a better option?

The better option

You are surrounded by people that know more than you, have more experience than you, and do the same type of work as you, either in person or resources on the internet. Ask them for help, but take it one step further.

Learn alongside the person you are trying to help. It’s easy and has two benefits: 1) the person in need gets the help he or she requires, and 2) you learn something new that will be in your toolbelt for next time.

Here’s your answer when you don’t know:

“I don’t know the solution to this problem, but I guarantee we can find one. Let’s find out what it is together!

The flaw in our system

Most of our education and training conditions us to work by ourselves, independently from everyone else, under an authority figure who has all the answers.

“Only raise your hand if you know the answer” becomes “never acknowledge ignorance in front of customers!” That will only discredit you. They will lose faith in you. You will be humiliated.

Actually, no – by being humble enough to admit your ignorance, they will respect you for not lying to them, not giving them bad information that will fail or hurt them in practice, and not wasting their time.

The real world is full of collaboration, synergy, and needs us to use all available resources to find the answers. The real world is an open-book group test.

It is not full of, nor should we encourage, independent work with no outside help, an authority figure with all the answers, or a lack of information that you are not allowed to remedy by looking up the answer.

If the real world isn’t like that, why are we training people to operate that way?

Be bold, be brave, and admit your ignorance. Then go find the answer using every person and resource at your disposal.

“I don’t know – let’s find out together.”

Join 904 other subscribers

6 reasons why you should and should not go back to school

I wrote recently about why taking action is more important to your work and career goals than going back to school for more degrees. Today I’m going to give you 6 reasons why you should and should not go back to school.

Why Not?

  1. DON’T go back to school if you cannot afford it. No education, not even a medical or law degree is worth massive amounts of debt. You won’t make as much money as you think you will, and you may not even get the degree. Don’t go to school if you can’t afford it.
  2. DON’T go back to school if you don’t have a plan for what you want to try to do. No plan is full-proof anyway–you may change your mind halfway through and decide the field is not for you. Also, you may be able to get the knowledge and education you need without spending a fortune on a degree (which may be irrelevant by the time you finish).
  3. DON’T go back to school because you think the degree will get a job for you. It will not: your skills, abilities, projects, portfolio of work, and ability to sell yourself are the only things that will do that.

Why You Should

  1. DO go back to school if the field you’re entering is highly specialized and requires certain education or certifications, e.g., medicine, law, engineering, public school teaching or administration, etc. This also applies to those of you who wish to become higher education professors.
    • Keep in mind that the opportunities in higher education are limited. You will most likely spend years as an adjunct, competing with hundreds of other candidates who have the same credentials and publications as you, and there is no guarantee that college will be as it was when this pandemic is all said and done. Check out this video by Adam Grant on graduate education.
  2. DO go back to school because you love education and simply want to further develop yourself with an advanced degree (but only if you can pay for it. DO NOT GO INTO DEBT FOR EDUCATION).
  3. DO go to school if it is the only way to obtain the knowledge you seek. It is highly unlikely this reason is valid: with all the options available to you online, it’s easy to get an unoffical master’s degree in just about any field imaginable. It’s also easy and free to take real college classes online from Ivy League universities and other top institutions all over the country. (Click here if you want tips on how to get a useful education for almost no money. Dan Miller has another great article on the subject here.)

Learning is important. Well-educated individuals are in demand and in short supply in every industry in the United States and abroad. But well-educated does not mean letters behind your name or fancy degrees from famous colleges.

Well-educated means you have the real and practical knowledge, skills, abilities, and most importantly, the will and the desire to take initiative and execute on the work put in front of you.

You don’t have to go back to school, but you do have to continue your education.

Join 904 other subscribers

You probably don’t need more schooling. You DO need to take action.

You are stressed, frustrated, angry, bored, or perhaps feeling underutilized. Your job isn’t satisfying, you’re treated poorly, or maybe you’ve lost your job during this crisis.

A common solution to these problems seems to be more education: another degree in a different field, a higher-level degree like a master’s or doctorate, or some other very expensive piece of paper. But is more education going to get you that dream job? Probably not.

Going back to school might actually be a way to hide: you don’t know what you want to do so you hide from making a decision by doing the socially acceptable move of going back to school. You are looking only at job postings online that ask for master’s degrees and Ph.Ds (when in reality you don’t need either in truth–they are simply trying to weed out applicants so the don’t have to look at as many resumes).

Action, not education, is the key to better work

What you really need to do is take action! Start doing work that you actually care about whether or not you get paid for it.

Do you want to move into marketing? Raise $50,000 for your favorite charity, the local zoo, or a museum you love. Run social media for some small businesses and restaurants in your area. This is how you create a portfolio of work that proves you can do the work that someone who is looking for a marketer needs.

Do you want to start counseling people on how to better communicate with their spouses, coworkers or bosses? Read books, attend seminars, create free guides and send them out to friends and connections online. Start creating videos with tips. No one truly needs to have a Ph.D. in Psychology to help people with their personal problems.

Do you want to become a teacher? Start teaching! Read literature, history, business books, magazines, whatever material you can on whatever subject you want to teach. Be a lifelong student. Start tutoring. Private schools don’t require teaching licenses, but they do want to know that you know your subject and know how to teach.

Do you want to be a freelance writer? Start writing! Create a blog, write articles on LinkedIn, pick up a book on copywriting and start making fake promo materials for real companies you care about or fake companies you made up.

A portfolio of work is better than an expensive piece of paper

You need a portfolio, not an expensive degree, to find work you really care about. You need a body of work, examples of what you have done and can do in the future.

You need projects behind your name, not letters. Companies care less and less about degrees with each passing day–just look at Apple, Google, Amazon, or Tesla. They want to know if you can do the work and take initiative on your own. A portfolio of work and projects will show them both. You might need to learn how to code, but you can do that for $40 a month rather than $50,000 for a degree that will be outdated in 2 years.

Schooling rarely gives you what you need to thrive in a career. Actual work, practice, and personal development is the key.

Get an education that pays

If you want some ideas about how to develop yourself without spending a fortune on a soon-to-be useless degree, check out this post I created recently. Another great resource is this article here by my mentor Dan Miller.

While you’re at it, surround yourself with people who are trying to level up and find work that is meaningful, purposeful, and profitable. Check out the 48 Days Eagles group, and surround yourself with likeminded people. Click this link here and get 3 months for the price of 1!

Create a body of work you’re proud of, and you will never want for jobs or income.

Join 904 other subscribers

How to get an education that pays during your quarantine

When was the last time you learned something new?

It was probably a few minutes ago when you read an article on your favorite social media site, and you weren’t even aware you were learning. Why not do it intentionally?

Learning and education don’t cease when school ends. If it does, you’ve made a choice, and you will quickly find yourself becoming obsolete.

No one cares about the degree you got 10 years ago. They want to know if you are competent in the areas needed to accomplish the kind of work you want to do.

Learning and going to school are not the same thing. You might have hated school, but you definitely love learning. School requires that you do things you hate, but you aren’t in school anymore. You can learn whatever you want to learn right now.

Always wanted to learn how to draw? Do you want to redo math, not because you have to but because you want to? Maybe you want to learn calligraphy or tennis. Perhaps you want to get a new job, but you don’t have the marketing skills needed by the company. Now is the time, and now you HAVE time.

Learning anything new is part of your ongoing education. Why not do it intentionally? What are you doing right now to invest in your own education?

I’ll give you some ideas.

How to learn for free (or at least cheaply)

  1. Read The 7 Habits of Highly Effective People. If you only do one thing on this list, do this one. The $10 you spend on this book will be the best investment you ever make. It will change your outlook on life, it will improve your relationships with other people, and it will revolutionize how you act.
  2. Take online courses.
    • LinkedIn Learning
    • Udemy
    • Coursera – want a recommendation? Seth Godin has the absolute best courses on Udemy. Start there.
    • Khan Academy (retake high school absolutely free and enjoy it this time)
    • CreativeLive – learn how to draw, take stunning photographs, start your own creative freelancing business, and so much more.
    • Massachussetts Institute of Technology OCW (seriously, take actual courses from MIT absolutely free)
    • edX – Speaking of great schools, this website lets you take real, full courses from Ivy League schools from the comfort of your living room for free. No strings attached. If you want a certificate to hang on your wall or post on LinkedIn, you can pay a small fee and get proof that you completed Ivy League courses.
    • HubSpot Academy – become an expert in marketing for absolutely nothing.
  3. Read books.
    • Libraries still exist. Even if they aren’t open right now, you can download e-books for free from every library in the country. Go read books on subjects about which you are curious. It doesn’t cost you a dime.
    • Download the Kindle app for free on your phone. Then buy The 7 Habits of Highly Effective People. Seriously. You can buy books on every subject imaginable for less than $10 each. Most of the time you can get them for $5 or even $0.99. There is no excuse for failing to read. Swap 30 minutes a day of mindlessly scrolling Instagram, and you will become an expert on a subject in a matter of weeks or months.
  4. Subscribe to magazines.
    • Read the Harvard Business Review. It is well worth $18 a month. Get an entire master’s degree in business for what you spend on lunch.
    • Success Magazine and Inc. are two of my favorites. The former will inspire you to live your best life; the latter will give you much-needed insights on how to succeed in any work or business.
  5. Listen to podcasts – again, FREE.
    • “Akimbo” by Seth Godin
    • “48 Days to the Work You Love” by Dan Miller
    • “EntreLeadership” from Ramsey Solutions
    • “On Leadership with Scott Miller” from Franklin Covey
  6. Watch TED Talks and documentaries on Netflix or Amazon Prime Video.

There is no reason for you not to come out of this crisis with new skills, new knowledge, and an unofficial masters degree in one subject or another.

Be proactive. Take control of your education today.

Join 904 other subscribers

Note: a few of the links above are affiliate links. I get a small commission if a purchase is made. This does not affect you in any way.

School can ruin a passion

It amazes me how much I used to enjoy certain things until I went to college. School ruined a lot of it for me.

Let me explain:

I have always had a passion for music and history. I loved them both so much I couldn’t decide between the two when I went to college, so I double-majored. I did all of my research on different historical periods and figures in music.

Interestingly enough I hated every second of it.

When I graduated, I quit researching history, and I quit researching music. I think in the back of my mind, the thought was if that’s what I was gonna have to do for a living, I wanted nothing to do with it.

I graduated five years ago and have been struggling to find my fit in a career ever since. I have had a lot of time to think, and I believe I’ve figured out the problem.

I didn’t hate the work: I hated having my hands tied.

College assignments are unrealistic

“You can’t write about or research anything you want – you are required to tie it back to this particular point and make an argument about how it conforms to this idea.”

“It doesn’t matter that your subject has very little source material – you have to make it 30 pages (rather than making it as long as it needs to be and no longer).”

How many of you went into college to study something you had a deep passion for, only to come out the other end hating what you once loved?

I don’t think you suddenly realized you hated the subject: I think you hated being boxed into unrealistic parameters and expectations.

Nowadays, if you want to do research on a topic outside of school, you can, and you can make it as long or as short as it needs to be. Also, it can be about whatever you want it to be.

Do you want to turn it into a podcast instead of writing? GO FOR IT! Do you want to interview people and draw conclusions from their ideas? Do that.

As long as you aren’t making stuff up and deliberately lying to the rest of the world, you can do whatever it is you want to do in whatever subject you choose.

You don’t hate learning – you hate school

You will never have your hands tied, parameters set, or asinine expectations to meet like you had in school. You don’t hate your subject, and you don’t hate the work you thought you wanted to do. You hated being boxed in, required to do things that bored you to death or robbed you of the joy of what you once loved.

Don’t throw the baby out with the bathwater. If there was something you used to love doing, something about which you were insanely curious, I encourage you to pick it up again.

I don’t think you lost your love for it – I think you just got the wrong idea of what you were expected to do in the real world in your field of study.

Join 904 other subscribers

Solve interesting problems

One of my passions, and pain points, is the state of modern education in the US. Everyone knows that it’s not working well: children are leaving schools, both public and college-level, less prepared for careers than ever before.

The reason is simple: schools are operating on outdated modes of education in which students are taught to sit still, obey, memorize lots of information, regurgitate it on a test, and then promptly forget everything they just memorized.

The creative ones, the wiggle worms, speakers, artists, drawers, engineers – they are all stifled in the name of obedience. Yes, I realize that to have 35 kids in a classroom, you can’t have them all doing their own weird and wacky things, but answer this question for me:

When was the last time you got paid to regurgitate information on a standardized test?

What is school for? Seth Godin asks this question often. I believe the answer should be to educate and prepare children and young adults to create, innovate, contribute, and solve interesting problems for society. It is not about asking, “Will this be on the test?”

None of the “tests” you face in real life are multiple choice, with answers you found in a textbook and memorized only to forget them a hour later. When an irate customer is standing in front of you, there is no clear, right answer. There is an answer that might make things better or not; it’s up to you to figure that out.

When a new idea is dropped on your desk by a leader, you have to collaborate with your team, find and utilize resources, synthesize information, and come up with a solution for the project. How is memorizing a bunch of unrelated information that is kept separate from other information in the spirit of division called “subjects” helpful in this regard?

Why not instead teach people how to solve interesting problems? Teach how to find answers to questions on their own, how to create connections between information across varying fields and periods of time, how to think, and more importantly, how to learn when formal education stops.

Greg McKeown triggered this train of thought for me in his book Essentialism when he wrote the following:

“What if schools eliminated busywork and replaced it with important projects that made a difference to the whole community? What if all students had time to think about their highest contribution to their future so that when they left high school they were not just starting on the race to nowhere?”

Greg McKeown, Essentialism

The Industrial Age in the United States has ended; factory work is quickly becoming a thing of the past, as much as parts of our culture want to hang on to it. Our schools cannot continue teaching in the same mold as as they used to, when everyone eventually went to work on an assembly line. Employers no longer need cogs in machines; they need creative thinkers and problem-solvers equipped with the skills of communication, collaboration, analysis, leadership, and learning (yes, it is a skill).

In short, we need to teach people how to solve interesting problems.

Teaching how to fail

What did you learn about failure in school?

I learned to avoid it at all costs – if it wasn’t a good sentence, don’t write it. If you weren’t sure if the answer you just worked out in algebra was correct, you should probably go back and rework the whole thing. If you can’t draw very well, you just shouldn’t draw anything, because it won’t be good enough for anything.

You see where I am going with this; our educational system is so caught up in compliance, with getting the correct answer, with mastering the test, that the experience of failure is drilled out of us. Better not to do anything than to do something incorrectly.

So we have students going to college that can’t write well because they never learned how to write. They never learned how to write because they were too afraid of doing it badly, which is exactly what you have to do to get better. Start by writing poorly until you get better.

We have adults that cannot draw because they’ve told themselves they are bad at it, so they quit drawing. In actuality, everyone has the potential to learn to draw, you just have to get the right teacher (as an aside, not every artist knows how to teach someone how to draw well).

We have students who are so afraid of getting the wrong answer in a math class, or writing a bad line of code in a coding class, that they don’t put anything down – they don’t even try to work it out and get partial credit because it isn’t the right answer. If they only started, if they only put down the code that might work, they would eventually work it out until they got the right answer.

Leonardo da Vinci, arguably the greatest genius to ever live, failed at so many projects, works of art, and inventions that if you held up his successes next to his failures, we would probably classify him as a failure. But that’s not why we remember him, and that’s not how we measure success and failure.

He persevered and kept trying.

He knew that failure was the best teacher of all, which led him to create some of the greatest works of art in history and to imagine ideas and inventions centuries ahead of his time.

We don’t need to teach our students how to find all the right answers; we need to teach them to try to find an answer to an interesting problem, not the answer a test problem. It might be the wrong answer; that’s okay – just keep working to solve it.

Keep writing bad stuff until the good ideas start to come out.

Keep drawing until your left brain gets out of the way of your right brain, and you start to draw better.

Don’t teach the test; don’t teach the correct answer.

Teach how to ask better questions, how to analyze, how to lead others.

Teach perseverance in the face of adversity and failure.