Praise the good. Ignore the rest.

If you want to create lasting influence with others, or change for the better, there is really only one way to do it:

Praise the good.

“So long as a person did anything good, he would praise him and use him for the service in which he excelled, but to his other conduct he paid no attention…”

–Cassius Dio writing about Roman Emperor Marcus Aurelius

When Emperor Marcus Aurelius wanted to influence other people, to reinforce the behaviors and actions he wanted to see, he would praise the person who did the good deed. This is actually quite Pavlovian in its execution.

Conditioning good behavior

Remember Pavlov from your introductory psychology class? Pavlov would ring a bell before he gave his dogs food; the food caused the dogs to salivate. Eventually the dogs associated the ringing bell with food and would salivate when the bell rang, even when Pavlov did not give them food.

Marcus essentially did the same thing with those in his service: whenever they did something of which he approved, he praised it. This constant reinforcement of the good conditioned his people to do more good work in the future. But there is a second part to Dio’s observation above…

Pay no attention to the rest

Not only did Marcus praise the good, he ignored the behavior and actions he didn’t want to continue. Why did he do this?

There is a wonderful little book who’s first chapter discusses this at length:

“Don’t criticize, condemn, or complain.”

–Dale Carnegie, How to Win Friends and Influence People

How often have you had a positive outcome after you criticized someone for doing something? I would hazard a guess at 10%.

When you criticize someone, they get angry, defensive, and emotionally illogical. He or she will justify the action rather than accept that it was wrong. It’s a natural human response. We don’t like to be wrong, and we definitely don’t like other people pointing out our poor behavior.

Therefore, the only way to get the results you want from other people is to praise them when you seeing them do the good deeds you want done. Criticizing the bad doesn’t work: it only causes resentment.

“We are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures brisling with prejudices and motivated by pride and vanity.”

–Dale Carnegie, How to Win Friends and Influence People

(Of course, there are some behaviors that are dangerous, illegal, immoral, or that might harm others; these behaviors must be stopped immediately. Those sorts of behaviors are not the topic of discussion here.)

Be a model

How do let others know what good actions or behaviors are? You must be a model. Do the things you want others to do; be the kind of person you want others to be.

Seth Godin likes to say, “people like us do things like this.” Invite people to be “people like us,” whoever you think “people like us” should be. Then, do the things you want others to do, and when they follow, praise them for it!

Model good behavior. Praise others when they perform good work. Ignore the rest.

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Accepting things as they are doesn’t mean you can’t do anything about them

The latest newsletter by Ryan Holiday on Stoicism (feel free to read it here) got me thinking about the difference between stoically, proactively accepting something as it is versus doing so in a passive, resigned way.

Holiday points out that Stoics were once criticized as being “too resigned…[accepting] the status quo.” That particular phrase got me thinking about accepting reality and taking action.

There are plenty of folks in the world who accept things passively, resignedly, like a sad sack – “there’s nothing I can do about it.” However, that isn’t what Stoics, or indeed, any religious or philosophical teaching truly preached.

Jesus told us turn the other cheek.

Epictetus told us to accept the things we can’t control as they are.

However, none of this means we simply roll over and die, accepting our fate. Quite the opposite, in fact. What these teachings tell us to do is face reality, then take action.

Circle of influence

Stephen Covey talks about the “Circle of Concern” and “Circle of Influence” in The 7 Habits of Highly Effective People; these two circles are precisely the ideas about which Jesus, Epictetus, and other Stoic philosophers were trying to teach us.

There are things that we simply cannot change or do anything about. You can’t control whether someone slaps you in the face. You can’t control the economy, the weather, what the politicians in Washington do, or what your boss is like. You have to accept these as reality, or you will waste time and energy banging your head against the wall.

You can control how you respond to the guy who slaps you in the face, how you handle your money in times of crises, or how you dress and prepare when the weather turns nasty.

You can control how you treat other people, whether or not you vote, whether you actively contribute to your community, or whether you make positive deposits into your most important relationships.

You can control what skills you learn, how diligent you are in your job search, whether you give more than you are asked and build more trust with your boss as a result, and how you react when the boss doesn’t change his behavior.

Complaining, comparing, attempting to change things involving other people’s behavior, or changing the way the world works, for the most part, is ridiculously ineffective. You must instead focus your attention on things over which you have actual influence and control; most of the time those are things involve you: your behaviors, your actions, and your views of the world.

Accepting things as they are is the most important first step in changing how things are.

Until you accept reality as it is, there is nothing you can do to make a difference.

That’s my rant for today. Thanks for reading.

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Perhaps you’re looking at the wrong map

One of my favorite teachings in Stephen R. Covey’s book The 7 Habits of Highly Effective People is the one about paradigms. To summarize, he uses maps as a metaphor for paradigms: they are representations of real places, not the places themselves.

If you are trying to navigate through Atlanta, but the map you received was misprinted with Atlanta as the name but a layout of New York, you are going to have a very difficult time getting where you want to go.

This has resonated with me for the past two days. I have been feeling restless and unsettled about where I am in certain aspects of my personal and professional life. It’s a feeling of being in the wrong place at the wrong time. I decided to take a step back and use my powers of self-awareness to look at how I was looking at these circumstances.

I won’t go into detail about all of the things I’ve examined for two days, but what I will say is that I have come to find that I was looking at my life through a certain lens. When I stepped back and looked through a different lens – when I picked up a different map – I had a sudden feeling of clarity.

Perhaps I am in the right place: where I am is allowing me to practice and make mistakes. I am learning and using skills that I have been trying to practice, and I am doing it in an environment that supports me.

My paradigm has changed from one of restlessness to one of purpose: I am here for a reason; I am doing certain things for a reason. I must live in the present for a while, so I can launch into the next phase of my life.

Take a moment today and look at your maps.

Make sure you are looking at the right one.

If not, get a new map.

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Successful people do ONE thing all the time

Successful people are normal. They have no superhuman abilities, no extreme discipline honed by years of meditation or special operations training. However, they do something the rest of us don’t always do:

They choose.

Successful people choose what is important to them; they choose to prioritize what is important throughout the day; and they choose to carry out those things regardless of feelings or external triggers.

You must plan to do the things that matter – the things that will get you where you want to go. These are the achievements, contributions, and attributes for which you want to be remembered at your funeral.

Before you can plan them, however, you must define them. How will you achieve what’s important if you don’t know what is important?

You won’t.

But even if you lay out what is important and plan your day accordingly, it will not matter unless you choose to carry out the items of importance. This is what separates successful people from the rest.

“The successful person has the habit of doing the things failures don’t like to do….They don’t like doing them either necessarily. But their disliking is subordinated to the strength of their purpose.”

E.M. Gray – “The Common Denominator of Success”

Even if something is important, and you are aware of its importance, you will find times when you really don’t want to do it. You won’t want to exercise; you won’t want to read your kids to sleep after a long day at work. If you don’t, that’s fine. But you are making a choice based on feelings or circumstances, relinquishing control of your own life.

Every action you take or don’t is a choice. Choose to do the things that further your mission, rather than choosing to let other people, feelings, and circumstances choose for you.

Choose to be successful.

In summary

Define what really matters most to you.

Plan your days based around what is important.

And most importantly, choose to act regardless of how you feel, what other people do, or what is going on around you.

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Courage

What is courage? It is the same thing as bravery?

Courage might be doing something even when you are terrified.

It might also be one’s readiness for action when a situation demands it.

Either way, courage is a choice. It is the act of deciding to act when the need arises.

Be courageous. Choose to act.

What would it take to replace you?

Think about your work and personal life for a moment.

What qualities and skills would your employer look for in a new hire were she attempting to replace you?

Be that person now.

What would your spouse, significant other, or children look for in a partner or role model if you weren’t around?

Be that person now.

Start.

Be the person others in your life want and need; you will become nearly impossible to replace.

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The long-term

Cultural norms drive us to seek obvious, visual achievement in the short-term: we are encouraged to show off and look successful. But looks can be deceiving; it doesn’t mean that what is being done is right simply because it is a cultural norm.

It requires bravery and discipline to focus on the long-term at the expense of obvious results in the short-term. You cannot focus on what you want now at the expense of what you want, and probably need, later on.

If you have money in investments, it doesn’t make much sense to pull out more money than you are making in interest to buy something that you want now. You are invading the principle of the investment; this, in turn, lowers the amount of interest that can be made on what is left.

We violate this principle all the time:

  • Someone wants a new car, computer, or toy, so they borrow money to do it.
  • A parent wants her child to behave and cooperate now, so she uses her authority, power, and fear to metaphorically bludgeon the child into compliance.
  • A leader wants results this quarter, so she drives her people to exhaustion and frustration to hit the numbers now.

What are the results of these decisions?

  • Loss of control over income; massive amounts of interest paid
  • Fear and resentment of the parent by the child
  • Burnout, turnover, and loss of results over the following years

How might things have been different if one chose to live on less than one made? That money could have been saved up or invested to grow.

The parent could have used the troubled moment with the child as a time for understanding and teaching. Think of the relationship that would grow out of thousands of moments like this.

The boss could have attempted to look further out at what she really wanted from her company overall, not just right now. And she could have sought to understand her people better. She would increase loyalty and effectiveness: her people would naturally want to work harder and achieve the results for her because they believe she cares.

None of these responses have obvious, visual results in the moment, but their long-term results are exponentially greater.

It might feel weird to stand out from the pack, doing something that has no obvious short-term return.

That doesn’t mean you are wrong.

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Don’t wait to have – be!

There is a tendency to see a problem as being outside of oneself. The problem is “over there” or “with that person.” Sadly, there is nothing you can do about “that over there” or your idiot coworker Bob.

If you start to think the problem is ‘out there,’ stop yourself. That thought is the problem.” – Stephen R. Covey

If you wait to have enough time to exercise, you’ll never have it.

If you wait to have a more loving and understanding spouse, he never will be.

If you wait to have an advanced degree before you start trying to teach other people, you will likely fail to ever start teaching.

Instead of waiting to have something that will miraculously fix your problem, be the person who already has it.

If you want to have time to exercise, be the person who blocks out ten minutes three times a week to do a quick strength training session.

If you want a more loving and understanding spouse, be the kind of spouse who loves unconditionally, who listens to understand rather than to respond, criticize, or persuade to your way of thinking.

If you want to teach, be a teacher. Whatever you are currently learning, whether from a book, an online course, or a college curriculum, teach it to someone else. Write a blog post about it; have a conversation with a friend and try to explain the concept to her in a way that makes sense.

If you want to have marketing skills, be a person who spreads the word about something she cares about, someone who gets others involved.

The only way anything will ever change is if we, ourselves, grow. Be the change you want to see in the world, and the change will happen.

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Natural consequences

You are free to do anything you want. You are not free to choose the consequences.

Every choice we make has a natural consequence associated with it. 

You can choose to eat McDonald’s three times a day (I’ve done this), but you cannot choose the consequences of this decision (I gained 40 pounds in a year, added 8 inches to my waist, and felt miserable most days). 

You can choose to put your finger on a hot stove (why would you?), but you cannot choose whether or not you get burned. The natural consequence is a burned finger.

When you pick up one end of the stick, you pick up the other. – Stephen R. Covey

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Predictable, predetermined choices

I had a moment of clarity today when I was re-reading a definition of proactive behavior.

“[Proactive behavior means] to choose your responses to various conditions rather than react in predictable or predetermined ways.”

This definition stuck out today because I read it right after finishing my lunch, which I had ordered with absolutely no forethought.

How many times have I walked into a restaurant and placed an order without thinking? How many times have I ordered something because that was what I had always gotten?

My choice of what to eat might be predictable – it’s what I always get – but it certainly isn’t predetermined. So this means I am not making a choice between stimulus and response.

Between stimulus and response is our greatest power–the freedom to choose. – Stephen R. Covey

Stimulus: walk into a restaurant for lunch.

Response: order the thing I always get, usually with less than ideal effects on my health.

I have a moment, in between arriving and ordering, where I can make a conscious decision about what to eat. This means I can choose to add value to my body, or I can choose to indulge in something less than ideal.

This is not a discussion of nutrition – it is a discussion of problem-solving. Think of all the decisions you make automatically each day, then pick one and imagine how you can respond between the stimulus and your automatic response.

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