Why would they do this?

There’s a line in Crucial Conversations worth memorizing:

“Why would a reasonable, rational, and decent person do what this person is doing?”

Most of our behaviors aren’t irrational. Some of them are unconscious, but people rarely do things for “bad” reasons.

Everyone sees themselves as the “good guy” in the story. This means they must be doing this action for a rational reason. It’s solving a problem for them. It’s in service to something they value.

And it might be completely and totally awful to a great many other people. But the first step in fixing something is to understand it.

You might not know why right away, but it’s worth sitting with the question. It might help you find the solution to irrationality.

It’s not the tool, it’s the system

Or lack thereof.

You don’t need a better tool. You need a better system. Or you need a clearer outcome.

You think the next new software will solve your work overload. But the reality is that only good workflows that you design for yourself can do that. Software can’t help until you have that down.

You think that the next workout program or supplement will finally help you get a “ripped” body. However, neither of those matters if you don’t have a clear vision for what you actually want, or you can’t execute the boring and simple habits consistently over a long period.

It’s rarely the lack of the right tool that’s the problem anymore. Most of the time, it’s a lack of appropriate systems.