Tag / 7 habits of highly effective people

by Nathan Coumbe

Don’t Let Them Repay You

“You have not lived a perfect day, even though you have earned your money, unless you have done something for someone who will never be able to repay you.”

—Ruth Smeltzer

Help someone today in whatever small or grand way you can.

Don’t do it as part of your job—do it because it (and you) are good and decent.

Give the gift of service—true service—where reciprocation is not possible.

A little old lady can never put a price on being helped across the street.

Subscribe below for more insights on service.

by Nathan Coumbe

Holding Others Accountable Is an Act of Respect

I am in the second week of a leadership course created by FranklinCovey based on The 7 Habits of Highly Effective People.*

This week’s topic is Habit 1: Be Proactive. For those of you unfamiliar with the 7 Habits, the first habit is about personal responsibility. It posits that we are the creative force in our own lives. We can choose how we respond to stimuli in the world, and these choices drastically alter our results.

One statement this morning stood out more than others:

“Holding people to the responsible course is not demeaning; it is affirming.”

—Stephen R. Covey, The 7 Habits of Highly Effective People

We show respect when we refuse to let others blame circumstances for their situations. Holding others responsible tells them “you are where you are because of the choices you’ve made.” 

At the same time, we are communicating another message:

“You can make choices now that can lead you to a better situation.”

Of course, our environmental factors must be taken into account. Outside, uncontrollable forces definitely influence our lives. Our upbringing, sex, gender, or socioeconomic status can make things easier or harder. But they do not determine our lives! 

Each of us has within us what Viktor Frankl calls “the last of the human freedoms.” We can choose our response to any stimulus. It may not seem like much to you, but this idea was incredibly liberating to me. 

“Between stimulus and response, man has the freedom to choose.”

Show another person respect. Let them know they have the power to choose. 

When you choose, you change things.

*If you want to level up your leadership skills, and earn an industry-recognized certification in the process, check out FranklinCovey’s LeaderU courses at leaderu.us.

Subscribe below for regular insights on personal effectiveness!

by Nathan Coumbe

How to Make Revolutionary Change in Your Personal Life and Career

Dr. Covey taught me perhaps the most important and fundamental life lesson of all. It’s the idea of paradigms and the See-Do-Get formula.

What Are Paradigms?

Paradigms are our ways of seeing the world. As Dr. Covey describes it, they are maps of the territory we are navigating. As we know, maps are a representation of the world but not the world itself. These “maps” affect every aspect of our daily lives.

See-Do-Get

Our paradigms put us into a cycle known as “See-Do-Get”. How we see something (our paradigm) affects our behavior (what we do). Our behavior affects the results we get. These results then reinforce our viewpoint. They become a never-ending cycle that can only be short-circuited by changing how we “see”. We must examine the map.

A Story to Illustrate the Point

I once knew a teacher whose students approached him about putting on a short play for the school. They saw this as a way to put the English literature they were studying into a fun and creative context. But this teacher saw his students as an uncreative bunch of hooligans with no talent. He did not believe them capable of staging anything worthwhile.

Grudgingly, he let the students “try” to put something together. Because of his mindset, he failed to encourage them, coach them, or help them in any way. His only offering was scathing criticism because he saw no possible positive outcome. The students became increasingly frustrated and unhappy with their efforts. They began to believe their teacher correct in his views and quit the project after a few weeks. Their “failure” further reinforced the teacher’s own paradigm.

I felt devastated when I found out about the situation from the students. Why did it happen that way? Because he saw them as uncreative, incapable, and without talent, he treated them as such. He failed to help or encourage his students and did nothing but criticize and condemn. This behavior led to the results he expected all along.

The Root of Any Problem

How we see a problem (or person, political party, or random happenstance) is a problem itself. It affects our behavior and the results we get, leading to a self-fulfilling prophecy.

Design thinking teaches us to reframe problems in ways that allow us to take positive action on them. Only by changing how we see something can we get to the root of the issue. If you want to make positive change in any area of your life, first examine how you see the problem.

What would have happened had this teacher been aware of the way he saw his students? What if he had taken a step back and seen them as young, curious, and full of potential? Maybe he would have treated them as budding thespians and offered encouragement. This change in behavior might have led to a fun, engaging, and successful student project. And who knows? It might have had lasting effects on all the students, even the ones who came to watch.

Instead, his negative mindset destroyed all hope of having any success at all.

I’ll leave the final word on this subject to Dr. Covey himself:

“If you want to make minor improvements, change your behavior. But if you want to make quantum improvements, change your paradigm.”

—Dr. Stephen R. Covey

What more advice for living an effective life? Subscribe below.

by Nathan Coumbe

What Successful People Do Differently

You’ve probably looked at someone who was in great shape and thought to yourself, “Man, I wish I could be like him.” 

Maybe this thought crossed your mind soon after: “If I really enjoyed hours at the gym and grilled chicken and broccoli every night for dinner, I’d be fit too.”

Here’s the thing – fit people don’t necessarily enjoy spending 3-4 hours a week at the gym or eating simple, similar meals over and over again. It’s not a matter of enjoyment. 

What they do is subordinate their cravings, emotions, and desires to a higher value system they establish for themselves. 

People who are successful at anything do the same thing. Albert E. Gray said it best when he wrote:

“The successful person has the habit of doing the things failures don’t like to do. They don’t like doing them either necessarily. But their disliking is subordinated to the strength of their purpose.”

–Albert E. Gray

“Whoever said this was going to be easy?”

One of the most important lessons I learned from Dr. John Berardi of Precision Nutrition is that when making change for your health and fitness goals, you are going to be tired; you are going to be hungry sometimes; you are going to be in a crabby mood and not want to do what is good for you. His response: “whoever said this was going to be easy?”

Successful people, whether they are successful in health or fitness, or successful in their families and careers, are just like you and me. They have the same cravings, the same desire to say “screw it all” or “I don’t want to do that” or “I’m scared I might fail/they might laugh at me/they might say no.” The only difference is they make the choice to act anyway. 

They are able to do this because they want something more than the resistance is telling them they want in this very moment. They begin with the end in mind and act proactively, rather than living in and for the moment, reacting to whatever whim, craving, or feeling comes their way during any given moment. 

This way of living–of choosing to do things that failures don’t want to do–can all be traced back to fundamental principles of effective living. They are embodied clearly and coherently in The 7 Habits of Highly Effective People by Stephen R. Covey. Successful people subordinate their fears and momentary desires to values, principles, and a desired end-goal. They “begin with the end in mind” as Dr. Covey writes in the chapter about Habit 2. 

They don’t WANT to do it either.

A successful sales person probably doesn’t want to make another cold call and face the very real possibility of rejection. But she does it anyway because the end she has in mind might be a full sales pipeline, a good income to support her family, or the growth of her business (perhaps all three and more). She’s just as scared as anyone else; she still feels the butterflies in her stomach when she dials the number; but she chooses to act rather than react to the feelings of the moment. 

You are a successful person already because you have the ability to do this with every task, project, and goal in your life. Realize that it’s all a matter of choice based on the end-result you desire. Envision the end you want to achieve, hold it in your mind in the moment of choice, and make decisions based on which outcomes get you closer to the end you want.

Want more inspiration to pursue your creative endeavors? Subscribe below!

by Nathan Coumbe

Are you as effective as you could be?

Here’s a story:

A man is walking through the woods alone when he comes upon a lumberjack hard at work. The lumberjack is sawing with all his might through a very large tree, and the man can tell this worker is exhausted.

“How long have you been at this one tree?” the man asks.

The lumberjack replies, “About 4 hours now, and I’m exhausted.”

The man watches for a few more moments and realizes the saw has become rather dull from overuse.

“Why don’t you stop to sharpen your saw?” the man suggests to the lumberjack. “You will probably finish in half the time it is taking you.”

“I can’t stop,” replies the lumberjack. “I’m too busy sawing.”

This story is where Dr. Stephen R. Covey got the name of his seventh habit “Sharpen the Saw®” in his monumental work, The 7 Habits of Highly Effective People.

In essence, most of us feel we are too busy to stop working long enough to revitalize ourselves in ways that would make us even more productive when we returned to work. We think the only solution to more results is more work. This, of course, leads to exhaustion, stagnation, and burn-out.

“The human organism needs an ample supply of good building material to repair the effects of daily wear and tear.”

–Indra Devi

What are you doing each day to supply that good building material you need? There are four dimensions to life–physical, mental, social/emotional, and spiritual–and each ones needs its own raw materials.

For the body: eat right and be active! This does not mean strict diets or multi-hour workouts 7 days a week. It means sensible eating and regular, quality movement throughout the day. I personally recommend Precision Nutrition for their quality (and free) resources, as well as their more expensive coaching options. Here is an article they released today on the benefits of small amounts of movement throughout the day rather than big workouts and nothing else each day.

For the mind: read. This is the simplest, smallest thing you can do each day to rejuvenate your mind and unleash your creativity. If you read only 10 minutes a day at an average speed, you will read approximately one book each month. 12 books a year will change who you are as a person. Start with this reading list here.

For the heart (social/emotional): read The 7 Habits of Highly Effective People. No other book will help you improve your relationships with others and develop the self-awareness needed to effectively conduct yourself in the world than this one.

For the soul: you don’t have to be religious or pick up a copy of religious text to rejuvenate your spirit, but you must invest in your soul somehow. Read inspirational literature or biographies by great thinkers and leaders who inspire you. Go for a walk outside (social distancing, of course) without music or podcasts or social media, and listen to the sounds around you. Let your mind wander when you do it.

Give yourself the right stuff today to keep your saw sharp.

Join 904 other subscribers

*Note: I do occasionally use affiliate links on this blog, which results in a small commission for me if you purchase something. However, I only recommend products in which I truly believe.

by Nathan Coumbe

Encourage ignorance (and overcome it)

When you are serving other people (i.e., working), there will be times when you don’t have the answer to the problem in front of you.

Perhaps you work in customer service, a retail store, or banking. Someone is going to ask you a question for which you do not have an answer. What do you do?

If you went to a typical school or were processed through typical corporate training, you might have a few possible answers immediately:

  1. Tell the customer you don’t know, you’re sorry, and you can’t help them.
  2. Immediately go to your boss and ask her to give you the answer or take over the situation entirely (unless your boss is a crazy control freak and wants her finger on the pulse of every step you take, she won’t appreciate this).
  3. Try to figure it out yourself by moving through all the formulas, procedures, and company policies with which you were conditioned (definitely not the worst option, but it’s limited in its effectiveness).

Do you see a better option?

The better option

You are surrounded by people that know more than you, have more experience than you, and do the same type of work as you, either in person or resources on the internet. Ask them for help, but take it one step further.

Learn alongside the person you are trying to help. It’s easy and has two benefits: 1) the person in need gets the help he or she requires, and 2) you learn something new that will be in your toolbelt for next time.

Here’s your answer when you don’t know:

“I don’t know the solution to this problem, but I guarantee we can find one. Let’s find out what it is together!“

The flaw in our system

Most of our education and training conditions us to work by ourselves, independently from everyone else, under an authority figure who has all the answers.

“Only raise your hand if you know the answer” becomes “never acknowledge ignorance in front of customers!” That will only discredit you. They will lose faith in you. You will be humiliated.

Actually, no – by being humble enough to admit your ignorance, they will respect you for not lying to them, not giving them bad information that will fail or hurt them in practice, and not wasting their time.

The real world is full of collaboration, synergy, and needs us to use all available resources to find the answers. The real world is an open-book group test.

It is not full of, nor should we encourage, independent work with no outside help, an authority figure with all the answers, or a lack of information that you are not allowed to remedy by looking up the answer.

If the real world isn’t like that, why are we training people to operate that way?

Be bold, be brave, and admit your ignorance. Then go find the answer using every person and resource at your disposal.

“I don’t know – let’s find out together.”

Join 904 other subscribers
by Nathan Coumbe

Praise the good. Ignore the rest.

If you want to create lasting influence with others, or change for the better, there is really only one way to do it:

Praise the good.

“So long as a person did anything good, he would praise him and use him for the service in which he excelled, but to his other conduct he paid no attention…”

–Cassius Dio writing about Roman Emperor Marcus Aurelius

When Emperor Marcus Aurelius wanted to influence other people, to reinforce the behaviors and actions he wanted to see, he would praise the person who did the good deed. This is actually quite Pavlovian in its execution.

Conditioning good behavior

Remember Pavlov from your introductory psychology class? Pavlov would ring a bell before he gave his dogs food; the food caused the dogs to salivate. Eventually the dogs associated the ringing bell with food and would salivate when the bell rang, even when Pavlov did not give them food.

Marcus essentially did the same thing with those in his service: whenever they did something of which he approved, he praised it. This constant reinforcement of the good conditioned his people to do more good work in the future. But there is a second part to Dio’s observation above…

Pay no attention to the rest

Not only did Marcus praise the good, he ignored the behavior and actions he didn’t want to continue. Why did he do this?

There is a wonderful little book who’s first chapter discusses this at length:

“Don’t criticize, condemn, or complain.”

–Dale Carnegie, How to Win Friends and Influence People

How often have you had a positive outcome after you criticized someone for doing something? I would hazard a guess at 10%.

When you criticize someone, they get angry, defensive, and emotionally illogical. He or she will justify the action rather than accept that it was wrong. It’s a natural human response. We don’t like to be wrong, and we definitely don’t like other people pointing out our poor behavior.

Therefore, the only way to get the results you want from other people is to praise them when you seeing them do the good deeds you want done. Criticizing the bad doesn’t work: it only causes resentment.

“We are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures brisling with prejudices and motivated by pride and vanity.”

–Dale Carnegie, How to Win Friends and Influence People

(Of course, there are some behaviors that are dangerous, illegal, immoral, or that might harm others; these behaviors must be stopped immediately. Those sorts of behaviors are not the topic of discussion here.)

Be a model

How do let others know what good actions or behaviors are? You must be a model. Do the things you want others to do; be the kind of person you want others to be.

Seth Godin likes to say, “people like us do things like this.” Invite people to be “people like us,” whoever you think “people like us” should be. Then, do the things you want others to do, and when they follow, praise them for it!

Model good behavior. Praise others when they perform good work. Ignore the rest.

Join 904 other subscribers

by Nathan Coumbe

How to get an education that pays during your quarantine

When was the last time you learned something new?

It was probably a few minutes ago when you read an article on your favorite social media site, and you weren’t even aware you were learning. Why not do it intentionally?

Learning and education don’t cease when school ends. If it does, you’ve made a choice, and you will quickly find yourself becoming obsolete.

No one cares about the degree you got 10 years ago. They want to know if you are competent in the areas needed to accomplish the kind of work you want to do.

Learning and going to school are not the same thing. You might have hated school, but you definitely love learning. School requires that you do things you hate, but you aren’t in school anymore. You can learn whatever you want to learn right now.

Always wanted to learn how to draw? Do you want to redo math, not because you have to but because you want to? Maybe you want to learn calligraphy or tennis. Perhaps you want to get a new job, but you don’t have the marketing skills needed by the company. Now is the time, and now you HAVE time.

Learning anything new is part of your ongoing education. Why not do it intentionally? What are you doing right now to invest in your own education?

I’ll give you some ideas.

How to learn for free (or at least cheaply)

  1. Read The 7 Habits of Highly Effective People. If you only do one thing on this list, do this one. The $10 you spend on this book will be the best investment you ever make. It will change your outlook on life, it will improve your relationships with other people, and it will revolutionize how you act.
  2. Take online courses.
    • LinkedIn Learning
    • Udemy
    • Coursera – want a recommendation? Seth Godin has the absolute best courses on Udemy. Start there.
    • Khan Academy (retake high school absolutely free and enjoy it this time)
    • CreativeLive – learn how to draw, take stunning photographs, start your own creative freelancing business, and so much more.
    • Massachussetts Institute of Technology OCW (seriously, take actual courses from MIT absolutely free)
    • edX – Speaking of great schools, this website lets you take real, full courses from Ivy League schools from the comfort of your living room for free. No strings attached. If you want a certificate to hang on your wall or post on LinkedIn, you can pay a small fee and get proof that you completed Ivy League courses.
    • HubSpot Academy – become an expert in marketing for absolutely nothing.
  3. Read books.
    • Libraries still exist. Even if they aren’t open right now, you can download e-books for free from every library in the country. Go read books on subjects about which you are curious. It doesn’t cost you a dime.
    • Download the Kindle app for free on your phone. Then buy The 7 Habits of Highly Effective People. Seriously. You can buy books on every subject imaginable for less than $10 each. Most of the time you can get them for $5 or even $0.99. There is no excuse for failing to read. Swap 30 minutes a day of mindlessly scrolling Instagram, and you will become an expert on a subject in a matter of weeks or months.
  4. Subscribe to magazines.
    • Read the Harvard Business Review. It is well worth $18 a month. Get an entire master’s degree in business for what you spend on lunch.
    • Success Magazine and Inc. are two of my favorites. The former will inspire you to live your best life; the latter will give you much-needed insights on how to succeed in any work or business.
  5. Listen to podcasts – again, FREE.
    • “Akimbo” by Seth Godin
    • “48 Days to the Work You Love” by Dan Miller
    • “EntreLeadership” from Ramsey Solutions
    • “On Leadership with Scott Miller” from Franklin Covey
  6. Watch TED Talks and documentaries on Netflix or Amazon Prime Video.

There is no reason for you not to come out of this crisis with new skills, new knowledge, and an unofficial masters degree in one subject or another.

Be proactive. Take control of your education today.

Join 904 other subscribers

Note: a few of the links above are affiliate links. I get a small commission if a purchase is made. This does not affect you in any way.

by Nathan Coumbe

Accepting things as they are doesn’t mean you can’t do anything about them

The latest newsletter by Ryan Holiday on Stoicism (feel free to read it here) got me thinking about the difference between stoically, proactively accepting something as it is versus doing so in a passive, resigned way.

Holiday points out that Stoics were once criticized as being “too resigned…[accepting] the status quo.” That particular phrase got me thinking about accepting reality and taking action.

There are plenty of folks in the world who accept things passively, resignedly, like a sad sack – “there’s nothing I can do about it.” However, that isn’t what Stoics, or indeed, any religious or philosophical teaching truly preached.

Jesus told us turn the other cheek.

Epictetus told us to accept the things we can’t control as they are.

However, none of this means we simply roll over and die, accepting our fate. Quite the opposite, in fact. What these teachings tell us to do is face reality, then take action.

Circle of influence

Stephen Covey talks about the “Circle of Concern” and “Circle of Influence” in The 7 Habits of Highly Effective People; these two circles are precisely the ideas about which Jesus, Epictetus, and other Stoic philosophers were trying to teach us.

There are things that we simply cannot change or do anything about. You can’t control whether someone slaps you in the face. You can’t control the economy, the weather, what the politicians in Washington do, or what your boss is like. You have to accept these as reality, or you will waste time and energy banging your head against the wall.

You can control how you respond to the guy who slaps you in the face, how you handle your money in times of crises, or how you dress and prepare when the weather turns nasty.

You can control how you treat other people, whether or not you vote, whether you actively contribute to your community, or whether you make positive deposits into your most important relationships.

You can control what skills you learn, how diligent you are in your job search, whether you give more than you are asked and build more trust with your boss as a result, and how you react when the boss doesn’t change his behavior.

Complaining, comparing, attempting to change things involving other people’s behavior, or changing the way the world works, for the most part, is ridiculously ineffective. You must instead focus your attention on things over which you have actual influence and control; most of the time those are things involve you: your behaviors, your actions, and your views of the world.

Accepting things as they are is the most important first step in changing how things are.

Until you accept reality as it is, there is nothing you can do to make a difference.

That’s my rant for today. Thanks for reading.

Join 904 other subscribers
by Nathan Coumbe

“But why is no one listening to me?”

You are having an argument with your spouse, and she doesn’t understand your point of view, no matter how much you push it.

Your children won’t do anything that you ask them to do. They won’t engage or communicate with you; they shut down every time you try to talk to them.

You are writing blogs and posts, but no one is reading or responding to them.

You’ve created a product that will change lives, but no one is buying it.

Naturally, you ask the question:

“Why is no one listening to me?”

You feel you are doing everything right. You have the right ideas or the right argument; you know more than your children; this product is truly amazing and has revolutionized the way you see and do things. And yet, no one is listening. No one is engaging. No one is buying.

Why?

Because you aren’t listening to them.

The only way to get others to listen to you, to engage with you, to buy from you, is to listen to them and understand their points of view, their wants, and their needs.

If you bludgeon people over the head with your arguments and ideas, they won’t accept them; they don’t have the same ideas, the same noise inside their heads. They are telling themselves different stories. The key to being listened to, to making an impact, is to understand those other stories.

You don’t have to agree with them, but you do have to listen to and understand them. When people feel understand, when they feel heard, when they know that you see them and their side of things, they feel more open to hearing what you have to say.

“Seek first to understand, then be understood.”

–Stephen R. Covey, The 7 Habits of Highly Effective People

No one is listening to you because you aren’t listening to them.

Your spouse won’t listen to your side of the argument because all you are thinking of is your side of the argument.

Your children won’t listen to your advice and guidance – even though you probably do know more and understand more than they do – because they don’t feel like you understand them, how they feel, or the narrative in their heads.

No one is buying your stuff because as awesome as it is, they don’t get how it will benefit them or how it will make them feel once they use it. Why? Because you didn’t take the time to understand what they want or how they want to feel.

Understand

To influence someone, you must open yourself to the possibility of being influenced by the other person. This means creating a feeling of understanding in the other person. This is not meant to be manipulative: you must genuinely want to understand the other person. Also, people can tell if you are simply trying to manipulate them rather than understand them.

Listen to what your spouse wants; listen to how your children feel; listen to the needs and frustrations of your customers.

Understanding must always come first; otherwise you’ll fail.

Join the others in creating change the world needs. Subscribe below.

Join 904 other subscribers

*Some of my posts contain affiliate links, which means I make a small commission on any purchases.