Encourage ignorance (and overcome it)

When you are serving other people (i.e., working), there will be times when you don’t have the answer to the problem in front of you.

Perhaps you work in customer service, a retail store, or banking. Someone is going to ask you a question for which you do not have an answer. What do you do?

If you went to a typical school or were processed through typical corporate training, you might have a few possible answers immediately:

  1. Tell the customer you don’t know, you’re sorry, and you can’t help them.
  2. Immediately go to your boss and ask her to give you the answer or take over the situation entirely (unless your boss is a crazy control freak and wants her finger on the pulse of every step you take, she won’t appreciate this).
  3. Try to figure it out yourself by moving through all the formulas, procedures, and company policies with which you were conditioned (definitely not the worst option, but it’s limited in its effectiveness).

Do you see a better option?

The better option

You are surrounded by people that know more than you, have more experience than you, and do the same type of work as you, either in person or resources on the internet. Ask them for help, but take it one step further.

Learn alongside the person you are trying to help. It’s easy and has two benefits: 1) the person in need gets the help he or she requires, and 2) you learn something new that will be in your toolbelt for next time.

Here’s your answer when you don’t know:

“I don’t know the solution to this problem, but I guarantee we can find one. Let’s find out what it is together!

The flaw in our system

Most of our education and training conditions us to work by ourselves, independently from everyone else, under an authority figure who has all the answers.

“Only raise your hand if you know the answer” becomes “never acknowledge ignorance in front of customers!” That will only discredit you. They will lose faith in you. You will be humiliated.

Actually, no – by being humble enough to admit your ignorance, they will respect you for not lying to them, not giving them bad information that will fail or hurt them in practice, and not wasting their time.

The real world is full of collaboration, synergy, and needs us to use all available resources to find the answers. The real world is an open-book group test.

It is not full of, nor should we encourage, independent work with no outside help, an authority figure with all the answers, or a lack of information that you are not allowed to remedy by looking up the answer.

If the real world isn’t like that, why are we training people to operate that way?

Be bold, be brave, and admit your ignorance. Then go find the answer using every person and resource at your disposal.

“I don’t know – let’s find out together.”

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You probably don’t need more schooling. You DO need to take action.

You are stressed, frustrated, angry, bored, or perhaps feeling underutilized. Your job isn’t satisfying, you’re treated poorly, or maybe you’ve lost your job during this crisis.

A common solution to these problems seems to be more education: another degree in a different field, a higher-level degree like a master’s or doctorate, or some other very expensive piece of paper. But is more education going to get you that dream job? Probably not.

Going back to school might actually be a way to hide: you don’t know what you want to do so you hide from making a decision by doing the socially acceptable move of going back to school. You are looking only at job postings online that ask for master’s degrees and Ph.Ds (when in reality you don’t need either in truth–they are simply trying to weed out applicants so the don’t have to look at as many resumes).

Action, not education, is the key to better work

What you really need to do is take action! Start doing work that you actually care about whether or not you get paid for it.

Do you want to move into marketing? Raise $50,000 for your favorite charity, the local zoo, or a museum you love. Run social media for some small businesses and restaurants in your area. This is how you create a portfolio of work that proves you can do the work that someone who is looking for a marketer needs.

Do you want to start counseling people on how to better communicate with their spouses, coworkers or bosses? Read books, attend seminars, create free guides and send them out to friends and connections online. Start creating videos with tips. No one truly needs to have a Ph.D. in Psychology to help people with their personal problems.

Do you want to become a teacher? Start teaching! Read literature, history, business books, magazines, whatever material you can on whatever subject you want to teach. Be a lifelong student. Start tutoring. Private schools don’t require teaching licenses, but they do want to know that you know your subject and know how to teach.

Do you want to be a freelance writer? Start writing! Create a blog, write articles on LinkedIn, pick up a book on copywriting and start making fake promo materials for real companies you care about or fake companies you made up.

A portfolio of work is better than an expensive piece of paper

You need a portfolio, not an expensive degree, to find work you really care about. You need a body of work, examples of what you have done and can do in the future.

You need projects behind your name, not letters. Companies care less and less about degrees with each passing day–just look at Apple, Google, Amazon, or Tesla. They want to know if you can do the work and take initiative on your own. A portfolio of work and projects will show them both. You might need to learn how to code, but you can do that for $40 a month rather than $50,000 for a degree that will be outdated in 2 years.

Schooling rarely gives you what you need to thrive in a career. Actual work, practice, and personal development is the key.

Get an education that pays

If you want some ideas about how to develop yourself without spending a fortune on a soon-to-be useless degree, check out this post I created recently. Another great resource is this article here by my mentor Dan Miller.

While you’re at it, surround yourself with people who are trying to level up and find work that is meaningful, purposeful, and profitable. Check out the 48 Days Eagles group, and surround yourself with likeminded people. Click this link here and get 3 months for the price of 1!

Create a body of work you’re proud of, and you will never want for jobs or income.

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School can ruin a passion

It amazes me how much I used to enjoy certain things until I went to college. School ruined a lot of it for me.

Let me explain:

I have always had a passion for music and history. I loved them both so much I couldn’t decide between the two when I went to college, so I double-majored. I did all of my research on different historical periods and figures in music.

Interestingly enough I hated every second of it.

When I graduated, I quit researching history, and I quit researching music. I think in the back of my mind, the thought was if that’s what I was gonna have to do for a living, I wanted nothing to do with it.

I graduated five years ago and have been struggling to find my fit in a career ever since. I have had a lot of time to think, and I believe I’ve figured out the problem.

I didn’t hate the work: I hated having my hands tied.

College assignments are unrealistic

“You can’t write about or research anything you want – you are required to tie it back to this particular point and make an argument about how it conforms to this idea.”

“It doesn’t matter that your subject has very little source material – you have to make it 30 pages (rather than making it as long as it needs to be and no longer).”

How many of you went into college to study something you had a deep passion for, only to come out the other end hating what you once loved?

I don’t think you suddenly realized you hated the subject: I think you hated being boxed into unrealistic parameters and expectations.

Nowadays, if you want to do research on a topic outside of school, you can, and you can make it as long or as short as it needs to be. Also, it can be about whatever you want it to be.

Do you want to turn it into a podcast instead of writing? GO FOR IT! Do you want to interview people and draw conclusions from their ideas? Do that.

As long as you aren’t making stuff up and deliberately lying to the rest of the world, you can do whatever it is you want to do in whatever subject you choose.

You don’t hate learning – you hate school

You will never have your hands tied, parameters set, or asinine expectations to meet like you had in school. You don’t hate your subject, and you don’t hate the work you thought you wanted to do. You hated being boxed in, required to do things that bored you to death or robbed you of the joy of what you once loved.

Don’t throw the baby out with the bathwater. If there was something you used to love doing, something about which you were insanely curious, I encourage you to pick it up again.

I don’t think you lost your love for it – I think you just got the wrong idea of what you were expected to do in the real world in your field of study.

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This one is just for me

(These are simply thoughts I needed to work out yesterday. Feel free to skip today’s post, as it is rather selfish. However, if you, for whatever reason, read all the way through this post, think about where all the signs in your life are pointing; ask yourself why you are hesitating going down the road.)

What do you do when all the signs are telling you to go a certain way? Why don’t you just go?

All the aptitude tests, interest assessments, and personal inventories tell you to go do this one thing, but still you hesitate.

Is it because you don’t know the next step to take? No, because you know the next step – get a graduate degree.

Is it because you don’t know the field in which to get the degree? Maybe…you do have trouble choosing between your varied interests.

Is it because of what you read and hear? Perhaps so.

“Professors don’t make a lot of money.”

“Most professors are adjuct, so they have work at multiple schools without receiving benefits from any of them.”

“Colleges are slowly dying – it’s hard to get a job at one, and it isn’t the most secure form of employment anymore. The cost of college is keeping people away, and the student loan crisis is going to cause all of them to fail.”

“You may be teaching in a field you love, but the students might not care about the material.”

“Half of the Ph.Ds out there are working in fields unrelated to their studies.”

Or perhaps it’s internal. Students are borrowing small fortunes without thinking to study things (or party but still somehow get the grade) that won’t guarantee them a stable job and a livable wage. That is something in which I cannot, in good conscience, involve myself.

Is it because you might have to stop working, taking a severe pay cut in order to attend?

Are you afraid you’ll fail? Perhaps you are worried you might get the degree, but you won’t be good enough/smart enough/talented enough/hard-working enough to be the best, which means you might not be sought out by the people who need the expertise you went to obtain.

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Getting the grade

Students are so driven to get the grade that they will cheat on tests and assignments. 

Why?

Because we’ve taught them that the grade, not the learning, is important. 

If all our emphasis is on the grade, then of course they are going to cheat. Or cram. Or do just enough to get by.

“Will this be on the test?”

What is the end goal of education? Is it getting good grades, or imparting knowledge, skills, and wisdom to students?

If it is the former, then don’t be surprised when students cheat, cram, and stumble their way through class. 

If it is the latter, if the “why” behind education is learning rather than grades; encouraging curiosity and leadership rather than compliance; expect to gain willing enrollment from those in your charge. 

What is school for?

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