When you think about it for any length of time at all, it’s utter nonsense.

“Thank you,” says your customer.

“You’re welcome,” you reply.

You’re welcome….to what? You’re welcome to ask for help again in the future? You’re welcome to more of the same?

Why aren’t people shouting, “What am I welcome to?!”

There are so many options available to us other than an automatic “You’re welcome.” The phrase is automatic and useless. I’ve always wondered why we use it.

We can say, “It was my pleasure,” implying that you genuinely enjoyed helping them. Chick-fil-A’s employees are getting it right. (And yes, I realize it’s engrained in them and automatic, much like “You’re welcome.” It may not actually be their pleasure to help me. That’s a subject for a different post.)

Or my favorite: “I’m happy to help.” When I say it, I genuinely mean it. And by saying it, I actually feel happy that I helped that person.

It’s time to do away with this nonsensical phrase and replace it with something genuine and meaningful.

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