The most beneficial thing a leader can do in 21st-century knowledge work is to allow employees to spend most of their working hours applying the high-value, high-return skills for which they were hired.

They should be allowed to do this without being encumbered or distracted by the “busy work” of modern knowledge work, such as email, Slack messages, and administrative overhead.

Imagine if it had been necessary for Charles Darwin to respond to 40 letters a day. How long would it have taken him to publish On the Origin of Species?

Or what if Mozart had to deal with five unplanned visits from other musicians every hour? Would he have become the musical genius we now know him to be?

Yet, between instant messaging software, email, and open-office pop-ins (for those not working remotely), these hypothetical scenarios are everyday occurrences for most of us.

It’s no wonder we feel overwhelmed, overworked, and chronically unproductive, even with all the stuff we’re doing.

The solution, then, is to build workflows and processes so that your teams can spend less time discussing tasks that need to be done and actually complete those tasks (while also having the slack necessary to think and rest).